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LTV International Removals: Don’ts When Relocating Internationally

By on Monday, June 20th, 2011 | No Comments

by Toni Birrer

LTV International Removals: Don’ts When Relocating Internationally

LTV International Removals: Don’ts When Relocating Internationally

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Home Page > Travel > Travel Tips > LTV International Removals: Don’ts When Relocating Internationally

LTV International Removals: Don’ts When Relocating Internationally

Posted: Oct 19, 2010 |Comments: 0
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Moving to another location, especially internationally, can be very thrilling but at the same time challenging. You will be able to face drastic changes such as the environment, culture, ways of living, interpersonal interactions, and many more. Your adaptability skills will be stretched to its limit. However, moving can be a depressing phase when you commit several mistakes during your moving process in terms of adjustment. LTV International Removals, the trusted moving company known for their holistic support to relocating clients, shares the “don’ts” of international relocation.

Technically speaking, relocating internationally is already a stressful task. You will need to worry about customs requirements, the place you will leave behind, packing of stuff, transporting of stuff, delivery, unpacking, and much more. But then once all of these are done, you will be facing a more difficult task: adaptation. Having a new environment may either be an exciting thing or a traumatic experience. Sometimes, simple things are forgotten to be practiced and everything just ends messed up. To prevent turning your supposedly new beginning into a living nightmare, avoid the following things:

Frequent comparison – Comparison between the country you left behind and the new country you live in can be normal. However, when comparing turns into complaining, that is the time when it becomes a mistake. One good example is the differences in rules and regulations. People know that there are different rules in every place but comparison is one thing they could not avoid. What you can do is know the basics of your new country and abide with it.
Culture insulting – Once again, differences will be emphasized. There are times when the norms a country have may seem funny and somewhat weird to us. That is because we do not completely understand the reasons and history behind it. Same with the previous country you had lived in, foreigners in your previous country may think that your norms are strange. Take these differences as an interest to learn more about the new place.
Over-committing – Since you are not very familiar with your new environment, friends, families, and colleagues may suggest things to you. Examples are where to live, what job to take, stuff to buy and invest on. They may be more familiar with these things than you but you still have different preferences. Before committing yourself to anything, make sure you have surveyed other choices as well.
Being unrealistic – Yes, moving in to another location, especially overseas, welcomes you to a new beginning. However, it not a wise idea to think of it as a complete escape from problems and everyday stresses in life. You still have to expect that anywhere you are, there will be a stressor that will eventually come out. It is about how you handle the stresses in which you will be able to have peace of mind.

Changes in life are constant but with every single change, it is up to you if you will direct it for the better. Remember these “don’ts” to help you cope well as presented by LTV International Removals.

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LTV International Removals has become a premier relocation company by virtue of our excellent reputation for service and highly competitive rates

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Email Marketing Firm, Listrak, Adds New Features Giving Retailers More Behavioral Insights

By on Friday, June 10th, 2011 | No Comments

Email Marketing Firm, Listrak, Adds New Features Giving Retailers More Behavioral Insights
New Software Release adds purchase metrics, advanced revenue dashboards, and admin features to better target and engage customers
Read more on PRWeb via Yahoo! News

Pegasystems Brings Unified, Predictive Decisioning to BPM
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Empower Frontline Staff To Improve Customer Satisfaction

By on Tuesday, June 7th, 2011 | No Comments

by Majiscup – Gotta Take The Cup Tonight.

Empower Frontline Staff To Improve Customer Satisfaction

Empower Frontline Staff To Improve Customer Satisfaction

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Empower Frontline Staff To Improve Customer Satisfaction

Posted: Jun 23, 2010 |Comments: 0
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A young man working for a Big Boss made an expensive mistake his first week on the job. At the end of the week the young man cleaned out his desk and packed up his things to leave.

The big boss asked, “And just what do you think you are doing now?” “I’m leaving,” said the young man. “I made such an expensive mistake, surely you don’t want me to come back here again next week.”

“Are you kidding?” exclaimed the Big Boss. “I just spent a small fortune educating you. You’d better come back next week and show me what you learned.”

(Does this make sense to you? If so, read on to find out why this can improve customer satisfaction…)

Have you ever asked a frontline service provider for something special and been told, “Sorry, company policy. The answer is NO!” Doesn’t do much to improve customer satisfaction, does it? Have you ever asked to speak with the supervisor and found the answer soon changed to YES?

When this happens (and it does all over the world) how do you feel about the company? Do you respect the organization more, or less? Does it improve your customer satisfaction? How do you feel about the supervisor? Do you admire their use of authority, or feel pity for the frontline staff they overrule? How do you think the frontline service provider feels? (And whose rule was he following in the first place when he said, “The answer is NO?”)

One supervisor took this problem a step further and asked me the following question:

Dear Ron,

In our business, customers who get special treatment come back later and they only want to speak with a supervisor and no one else. These customers have lots of friends and tell everybody. I am afraid everyone will want the same special treatment.

In the end we would have no need for counter clerks as the supervisors would be serving all our customers! This might make the customers happy, and that is our ultimate goal, but it would be too much for our supervisors to handle. We have plenty of other work to do! How can we solve this situation?

Here is my answer: Companies should empower frontline staff to do what the supervisor ultimately does, without having to check with the supervisor each and every time. This means staff must get training to know what’s right – and have authority to do what’s right to improve customer satisfaction.

It means supervisors must trust their staff to do the right thing at the right time and not abuse the privilege. It also means frontline staff must learn the skills required – and earn the trust desired. Consistency will improve customer satisfaction.

This approach shifts the supervisor into the role of educator and motivator rather than controller and dominator. It’s a huge change of mindset and culture in any organization, but it can improve customer satisfaction.

And it’s the right thing to do for two reasons: One: The experience customers have with your company must be positive and uplifting, or they won’t come back. If your customer must get in touch with a supervisor to get satisfaction, more flexible competitors may take your customer away simply by working to improve customer satisfaction where you have not.

If, however, you can please your customers, inspire your customers, and make your customers feel welcome in a non-bureaucratic way, their desire to come back (and tell others) will grow. In short, your efforts to improve customer satisfaction will have worked.

This is essential for successful business in today’s fast-changing and customer-centric world. Improve customer satisfaction and businesses tend to thrive.

Two: The cost of staff doing robotic work (and referring every exception to the supervisor) is simply too high to sustain. Companies that invest wisely in appropriate training will do far better than those who overspend on high levels of supervisory staff. An overload of supervisors isn’t necessary to improve customer satisfaction.

Customers get smarter every day. So smart companies provide self-service tools for most basic needs. Well-trained frontline staff should spend their time helping new customers get acquainted and assisting repeat customers with any special situations to improve customer satisfaction.

This makes sense, it makes money and it will improve customer satisfaction.

The next time you need to go beyond the frontline staff to get what you want from a supervisor, ask yourself this question: “Would you rather go to another business if the staff in that organization could say ‘yes’ to you in the first place?”

If so, let the first business know what it takes to improve customer satisfaction. And if they still won’t empower their staff, then get up and go!

Key Learning Points

Give your frontline team the training and authority they need to take care of customers without constantly asking for approval. This will help you build your business, improve customer satisfaction and keep your most able staff loyal and growing.

Action Steps

Make a complete list of everything your frontline staff cannot do to improve customer satisfaction without getting a supervisor’s permission. (Hint: ask your frontline staff to make the list.) Now scrutinize the items one by one and do everything you can to make the list simpler and shorter. Where staff can be trained to decide for themselves, train them. Where guidelines are needed, provide them. If mistakes will be made, allow for them. Over time, everyone can learn to do what only the supervisor used to do and improve customer satisfaction along the way.

Empowerment is simple, really. Give good staff the authority to make a decision and tell them to use their common sense to improve customer satisfaction. If they bring a situation to you that they should handle themselves, turn it back to them. If they make a good decision, pat them on the back. If they make a bad decision, pat them on the back for doing something and then help everyone learn from the mistake.

One more thing: Leaving things as they are is not an option for success. Your best staff will leave in frustration, your customers will leave for better service elsewhere, and you will be right where you were at the beginning, making all the decisions…alone.

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Ron Kaufman -
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Ron Kaufman is the world’s leading educator and motivator for uplifting service culture. He is author of the bestselling UP Your Service! books and founder of UP Your Service! College. Read articles and tips about how to improve customer satisfaction at RonKaufman.com or upyourservice.com.

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Lastest “customer Lifetime Value” News

By on Saturday, June 4th, 2011 | No Comments

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Awarding of global markets competition winners set in Makati Monday

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LTV International Removals: Don’ts When Relocating Internationally

`LTV Seat Cushion Charcoal Cvr 17 x 19 Charcoal Fabric Cover * The secret to the extraordinary comfort of this cushion is the valve – it lets you customize the seat to your specific comfort level * Made of individual interconnected air cells that allow

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Through the Customer’s Eyes – Module 4 – Essential Customer Service Skills, Part II – Product Knowledge, Questioning Techniques, Providing Information and Creating Trust – Core Skills That Will Enhance Customer Satisfaction

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